Join us for November's ICF Virginia Chapter Professional Development, “Conversational Intelligence® – Helping Your Coaching Clients Build Trust One Conversation at a Time” with Wendy Swire!
1.5 Core CCEU
Transformation, innovation and collaboration are required more than ever to deal with complexity and exponential workplace change, during our current COVID reality and beyond. The fundamental skill of having productive conversations is what drives this needed change. Unfortunately, according to research, 9 out of 10 workplace conversations “miss the mark” and are not effective with virtual communication increasing the challenge primarily due to lack of trust. Coaches have a critical role in helping clients improve the quality and content of workplace conversations. In this interactive presentation, you will explore key aspects of the Conversational Intelligence (C-IQ®) approach with key take-aways that coaches can share with clients.
What is C-IQ®? Why is It Different than Other Communication Coaching Protocols?
As we communicate, interact and converse, we are literally building networks, frameworks and different capabilities into our brain. In some conversations, we trigger each other in ways that cause our lower and more primitive brain to go into protective behaviors and close down. Yet, other conversations make us feel good, positive, introspective and connected to others. Through neuroscience research, we now understand that positive (Level III) conversations actually trigger different neurochemicals which activate the part of our brain where trust lives (the executive brain). When that happens, it actually enables us to grow our intelligence, co-create and innovate with others, which is a key aspect of the C-IQ® facilitation approach.
· Learn the neuroscience of positive conversations -- how to upregulate and downregulate chemicals of conversations based upon neuroscience research
· The 3 Levels of Conversations
· Essentials Technique and Questions for Priming for Trust with team members
· Understand the most critical actions to help you clients improve conversations with their key
About the Presenter:
Wendy Swire (MA, PCC) is certified executive coach, speaker, author, facilitator and Principal of Swire Solutions, a leadership consulting firm based in the Washington, DC area. She has been worked with over 2,000s senior executives and leader as a coach since 1999. Wendy has been involved in the field of applied neuroscience since 2009 when she started the DC Neuroleadership Group (previously affiliated with Neuroleadership Institute). She has spoken at numerous conferences and has taught applied neuroscience to audiences ranging from Fortune 50 executive teams, senior military leaders and executive coaches. She was nominated and earned membership into the prestigious Society for Neuroscience in 2014 and is a member of the Academy of Brain- Based Leadership. Wendy works with neuroscientists to bring the latest research to her programs. Wendy studied intensively with Judith Glaser, the creator of C-IQ® and is one of 700 global coaches certified in Conversational Intelligence® (through WBECS).
She graduated from the Georgetown Leadership coaching Program where she now serves as an Adjunct Coach Evaluator. She is on the Advisory Council for George Washington University’s e-CO Coaching Program. Wendy is the co-author of the book Anytime Coaching: Unleashing Employee Performance (published by Berrett-Koehler) which has been as an essential coaching guide to numerous federal agencies, companies and international organizations- https://tinyurl.com/anytimecoach.
Prior to forming Swire Solutions, Wendy worked as an international economist for the US government and as a banker on Wall Street. She received her Master’s from the Fletcher School of Law and Diplomacy (Tufts/Harvard University).
She lives in Bethesda, Maryland with her husband, two sons and two Goldendoodles. Her hobbies include music, yoga, travel, reading and hiking. She is currently the Co-President of the nonprofit Conflict Resolution Center of Montgomery County. Wendy actively supports a school in Leogane, Haiti where she has visited with her sons. She is training to be a tea sommelier.
Some of the current approaches to storytelling suggests templates, arcs, and other frameworks that may be technically accurate but only distract clients from diving deep. How can you support your clients through the emotional process of discovering meaningful stories that remind them of their integrity, ground them in their best self and help them find a stable “center” to weather these unprecedented levels of uncertainty? Learn a simple process for finding “who I am” stories with clients. The session will include a live demonstration so you can witness the process as Annette Simmons coaches a volunteer to find their own new story. You will learn more about several critical elements for coaching through storytelling:
- Creating a safe place
- Four buckets full of stories
- The power of showing faith in both client and process
- Eliciting sensory information to keep it experiential
- Responding with heartfelt appreciations.
About the Speaker
Annette Simmons is a writer, trainer and consultant. She is the author of four books: The Story Factor (Basic Books, 3rd ed 2019) named as one of The 100 Best Business Books of All Time (Penguin, 2009), Whoever Tells the Best Story Wins (AMACOM, 2008), A Safe Place for Dangerous Truth (AMACOM, 1998), and Territorial Games: Understanding and Ending Turf Wars at Work (AMACOM, 1997). In the beginning Annette facilitated dialogue and delivered training that helped work groups overcome turf wars. In 1998, an original course on storytelling for leadership proved so successful it led to two new books about storytelling as a communication tool. Annette continues to provide leadership training, keynote speeches, and onsite training on all the subjects covered in her books.
This webinar has been approved for 1.0 Core Competency and 0.5 Resource Development CCEUs.
Register here - https://icfgulfcoast.com/event-3949842?CalendarViewType=1&SelectedDate=11/20/2020
1 Core, .5 RD
What we will learn
Reaction and how we show up for our clients (Core #4)
Ways to change thinking and emotions as coaches (Core #3 and #4)
Different phases of change and how to navigate your client through them (Core #5 and #6 and #8)
Why it makes a difference
Setting a tone for your client (Core #3)
Impact of impulsive behaviors as a coach and from your clients (Core #7)
Impact on physical, intellectual and emotional energy (Core #5)
How to pivot through the COVID Crisis
Tools to help lead through this change (Core #9 and #10)
Certified Coach, CTA
Anne Millehan, founder of Millehan Coaching and Consulting, is a certified coach and consultant for company owners, leaders, and motivated executives. She specializes in business performance coaching and corporate strategy consulting.
Anne draws from her strong background in the financial and medical industries, having worked for Crestar Bank, Dominion Bank, Bristol Myers Squibb, GlaxoSmithKline and Sanofi. Her primary roles have been as manager, account manager, field trainer, field sales representative and management trainer. Her proven ability to penetrate new markets, capture market share, and accelerate corporate revenue gains, gives her a unique perspective when working with clients, particularly those determined to grow.
In corporate positions, Anne has been a National Sales Champion twice, delivering in the top 2-8% of all sales representatives for both GlaxoSmithKline and Sanofi. She’s received Area Innovation awards as well as being recognized with Audacity, Solidarity, Creativity and Lead Teams Awards. She understands what it takes to achieve impressive sales results in a competitive marketplace. Her coaching and consulting work draw from this experience and knowledge.
Anne is active in the Roanoke community, serving on the board of the Blue Ridge Business Alliance and as a mentor for The Gauntlet, Virginia’s largest business program and competition. She is a founding member of the Healthcare Sales Professionals Association of Southwest Virginia.
Using her Bachelor of Science in Psychology and coaching certification through Coaching Training Alliance, Anne is focused on helping clients develop solid, customized, and effective solutions designed to accommodate both personalities and company cultures. She’s determined to help those she works with reach goals more quickly and easily. A member of the International Federation of Coaches as well as the local Virginia chapter, Anne takes continuous learning, confidentiality and ethics seriously.
ICF Virginia Charter Chapter