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  • How Complaints are handled – What you need to know! (ICF NYC)

How Complaints are handled – What you need to know! (ICF NYC)

  • 07/20/2017
  • 12:00 PM - 1:30 PM
  • Webinar


Presenter:  Janine Schindler, MCC

CCEUs: 1.5 (.75 Core; .75 Resource Development)

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Program Description:

What would you do if someone filed a complaint against you? Where would you turn? What are your options? Join us and learn what you need to know!

Janine Schindler, MCC and member of ICF’s Ethical Conduct Review Board will share the stories, the process and what to do if it happens to you. Learn about the typical complaints brought against coaches so you can avoid them. Know the ways you can file a complaint in case you need to.

The ICF sets professional coaching standards and provides consumers with a venue to file ethics complaints about its Members, Credential-holders and ICF-accredited training programs. Through the Code of Ethics, Ethical Conduct Review Process, Program Complaint Process and Independent Review Board (IRB), ICF provides standards and processes to ensure accountability for all parties.

Three things you will learn:

  1. What you need to know if you are accused of unethical conduct
  2. How the ICF Ethical Conduct Review Process works to address complaints
  3. Possible remedial actions and sanctions used in the complaint resolution process


About our Presenter:

Janine A. Schindler is a Master Certified Coach and leadership development facilitator. Her intuition, integrity, and expertise, accompanied by a sense of humor, enable her to be an effective catalyst for professional and personal growth.

Her experience and training that focuses on brain-based leadership, positive psychology, and systems and change theories uniquely benefits her clients. She has worked with many industries including: financial, insurance, global consulting, pharmaceuticals, manufacturing, and media. Janine specializes in working with executives and organizations in areas such as team building, cross-culture, cross-generational and communication.

Before launching JAS Coaching & Training Inc. (rebranded as JAS Leadership), Janine worked for over ten years in consultancy, heading up technology developments and eLearning projects, with a passion for helping organizations develop and align human capital, organizational processes and supporting systems. Janine has retained the disciplines of scientific inquiry learned on the way to degrees in mathematics and computer science —intellectual diligence and a quest for the most reliable data.

Janine has served as an instructor and R&D team member of NYU’s Coaching Certificate Program and created the High Impact Coaching™ Certificate Program for two colleges within the CUNY. She serves on the ICF’s global independent ethical review board (IRB) and as a coach examiner for Columbia University and other accredited programs.

She is a certified coach through IPEC, Coach University, NeuroLeadership Institute, Blanchard and Lee Hecht Harrison. She served as ICF NYC Chapter’s third President and was honored as its first two-term president.


ICF Virginia Charter Chapter

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