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Conversational Intelligence® – Helping Your Coaching Clients Build Trust One Conversation at a Time

  • 11/06/2020
  • 12:00 PM - 1:30 PM
  • Zoom


Registration is closed

Join us for November's ICF Virginia Chapter Professional Development, “Conversational Intelligence® – Helping Your Coaching Clients Build Trust One Conversation at a Time” with Wendy Swire!

1.Core CCEU

Transformation, innovation and collaboration are required more than ever to deal with complexity and exponential workplace change, during our current COVID reality and beyond.  The fundamental skill of having productive conversations is what drives this needed change. Unfortunately, according to research, 9 out of 10 workplace conversations “miss the mark” and are not effective with virtual communication increasing the challenge primarily due to lack of trust.  Coaches have a critical role in helping clients improve the quality and content of workplace conversations.  In this interactive presentation, you will explore key aspects of the Conversational Intelligence (C-IQ®) approach with key take-aways that coaches can share with clients.

What is C-IQ®? Why is It Different than Other Communication Coaching Protocols?

As we communicate, interact and converse, we are literally building networks, frameworks and different capabilities into our brain. In some conversations, we trigger each other in ways that cause our lower and more primitive brain to go into protective behaviors and close down. Yet, other conversations make us feel good, positive, introspective and connected to others.  Through neuroscience research, we now understand that positive (Level III) conversations actually trigger different neurochemicals which activate the part of our brain where trust lives (the executive brain). When that happens, it actually enables us to grow our intelligence, co-create and innovate with others, which is a key aspect of the C-IQ® facilitation approach. 

Learning Objectives

·        Learn the neuroscience of positive conversations -- how to upregulate and downregulate chemicals of conversations based upon neuroscience research

·        The 3 Levels of Conversations

·        Essentials Technique and Questions for Priming for Trust with team members

·        Understand the most critical actions to help you clients improve conversations with their key

About the Presenter:

Wendy Swire (MA, PCC) is certified executive coach, speaker, author, facilitator and Principal of Swire Solutions, a leadership consulting firm based in the Washington, DC area. She has been worked with over 2,000s senior executives and leader as a coach since 1999. Wendy has been involved in the field of applied neuroscience since 2009 when she started the DC Neuroleadership Group (previously affiliated with Neuroleadership Institute). She has spoken at numerous conferences and has taught applied neuroscience to audiences ranging from Fortune 50 executive teams, senior military leaders and executive coaches. She was nominated and earned membership into the prestigious Society for Neuroscience in 2014 and is a member of the Academy of Brain- Based Leadership.  Wendy works with neuroscientists to bring the latest research to her programs. Wendy studied intensively with Judith Glaser, the creator of C-IQ® and is one of 700 global coaches certified in Conversational Intelligence® (through WBECS). 

She graduated from the Georgetown Leadership coaching Program where she now serves as an Adjunct Coach Evaluator. She is on the Advisory Council for George Washington University’s e-CO Coaching Program. Wendy is the  co-author of the book Anytime Coaching: Unleashing Employee Performance (published by Berrett-Koehler) which has been as an essential coaching guide to numerous federal agencies, companies  and international organizations-  https://tinyurl.com/anytimecoach.

Prior to forming Swire Solutions, Wendy worked as an international economist for the US government and as a banker on Wall Street. She received her Master’s from the Fletcher School of Law and Diplomacy (Tufts/Harvard University). 

She lives in Bethesda, Maryland with her husband, two sons and two Goldendoodles. Her hobbies include music, yoga, travel, reading and hiking. She is currently the Co-President of the nonprofit Conflict Resolution Center of Montgomery County. Wendy actively supports a school in Leogane, Haiti where she has visited with her sons. She is training to be a tea sommelier.


Members: Free

Guests: $15.00

ICF Virginia Charter Chapter

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