Biography
Charlotte Jacobs, MBA, PCC, CPC, ELI-MP is a globally recognized Leadership and Organizational Strategist and Executive Coach with over 20 years of coaching experience. With the responsible of leading personnel at all levels and with a focus on improving performance and increasing proficiency, she has successfully implemented leadership coaching and performance-based reward programs in contact centers throughout the US and Europe.
She is the Founder of InvestNLead, a Coaching and Consulting Group, is currently a Leadership Coach at a Fortune 500 company and is a Module Support Coach with the Institute for Professional Excellence in Coaching (iPEC). She has held numerous senior leadership roles such as Implementation Manager, Senior Performance Management Coach, Principal Contact Center Consultant, Project Manager and Adjunct Professor.
An energetic facilitator and trainer, Charlotte offers experience in areas such as contact center management, process analysis and design, performance insight and analytics, customer experience strategies, human resources management, DEI, instructional design, adult learning theory, project management, organizational and change management, and risk management reporting.
She is a graduate of the Institute for Professional Excellence in Coaching (iPEC) where she received her certification as a Certified Professional Coach (CPC), is an Energy Leadership Index Master Practitioner (ELI-MP) and is a COR.E Dynamic Specialist in Leadership, Performance, Wellbeing, and Transition. She earned a BS in Systems Organization and Management with a Concentration in Human Resources from Hampton University and an MBA from Averett University. She is a Professional Certified Coach (PCC) with the International Coaching Federation (ICF).
As a community activist, mentor and pro bono Coach, Charlotte enjoys supporting her community. She is a member of Delta Sigma Theta Sorority, Incorporated, PMI of Hampton Roads, ICF Ignite, Urban League of Hampton Roads and currently serves in leadership roles for several nonprofit organizations. She served in past volunteer positions such as the President for an organization with 2,000 members, American Cancer Society - Hampton Relay for Life Executive Board and was a Tutor for Peninsula Reads.
